Return Policy

At JJM Wellness, we take great pride in the quality and purity of our herbal products. Because our products are hygienic, all sales are final. We do not accept returns for “change of mind” or personal preference.

We only offer returns, refunds, or replacements for items that are defective or damaged upon arrival.

1. Damaged Products

A product is considered damaged if:

• The safety seal is broken or tampered with upon delivery.
• The packaging is significantly damaged (e.g., cracked jars, leaking bottles).
• The product itself is unfit for its intended use.

2. Reporting an Issue

To be eligible for a resolution, you must report the defect within 7 days of receiving your order.

1. Email us at jane@jjmwellnesscoach.com with your Order Number.
2. Provide Evidence: You must include clear photos of the damaged item.
3. Keep the Item: Do not discard the defective product or its original packaging until your claim is processed.

3. Resolution Options

Once we verify the damaged item, you may choose one of the following:

Replacement: A new, identical item will be shipped to you immediately at no additional charge.

Full Refund: A 100% refund of the product cost and original shipping fees, processed to your original method of payment within 5-7 business days.

4. Exclusions

We cannot offer a refund or replacement if:

• The damage occurred due to improper storage or handling after delivery.
• The product has been more than 25% consumed.
• The request is made after the 7-day reporting window.